Quality Assurance Agent - Night Shift
Five Star Airways
13 aprilie 2025
Chișinău, Сentru
Posibil fără experiență
Full-time
Superioare
În locația angajatorului
We are looking for:
Quality Assurance Agent - Night Shift
About us:
Five Star Airways Inc. is a luxury concierge company that aims to provide a second-to-none level of service and comfort to the customer, along with heavily-discounted flights. Our primary goal is to cater to the needs of the client, accounting for any possible wishes/preferences/inquiries they may have.
Your future job duties:
- Verification of the sales process
- Listening inbound and outbound calls of the agents to ensure to company high level of customer service
- Identify workflow issues and provide suggestions to solve them
- To make a monthly report on the quality of customer service
- Work with different databases
Requirements:
- Bachelor’s degree in any field (recommended not a must);
- At least B2 English communication skills;
- Able to multitask, prioritize, and manage time efficiently;
- Advanced knowledge in Excel/Word/other MS Office programs;
- Great analytical thinking
- Attentiveness;
- Solid work ethic.
Why should you apply?
- Base salary + bonus
- Annual salary revision
- Official employment, fully covering social package
- Fully covered PTO policy
- Trainings and career development opportunities
- Modern and cozy office in the city Center
- Dynamic, fun and supportive company culture
Why become a part of our team:
- International Environment: Our teams interact, collaborate, discover cultures, and expand their personal network.
- People Oriented: We foster an environment where your personal and professional selves align, and where open communication and appreciation are integral parts of our culture.Your ideas will always find their way to our leaders, and your contribution recognized.
At Five Star Airways Inc., we are committed to providing an environment of respect, empathy and cooperation where every employee will feel engaged, motivated and valued.
E-mail:
careers@fivestarairways.com
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