Customer Support Representative - Night Shift

About us :

At Five Star Airways Inc, we’re committed to delivering a safe, comfortable, and enjoyable flying experience to all our passengers. We uphold high standards in every aspect of our service, and to ensure these standards are consistently met, we’re inviting a dedicated Customer Support Representative to join our dynamic team.

Key responsibilities:

• Reservation and Ticketing: Efficiently handling all aspects of ticket booking and reservation.
• Availability and Routing Research: Conducting thorough research on flight availability and optimal routing.
• Problem Resolution: Proactively addressing and resolving any issues that may arise.
• Staying Informed: Keeping up-to-date with the latest industry trends and updates.
• Accuracy and Attention to Detail: Maintaining a high level of precision in all tasks.

Your future job duties:

• Issuing tickets online and in the GDS systems, through contacting the airlines, partners and any other involved parties;
• Checking for the best option to issue the ticket;
• Collecting payments from customers for airline tickets, including cash, credit card transactions, checks, or money orders;
• Processing any requests from Sales Department regarding the airline reservations;
• Provide quality customer support via chat, phone, and email professionally;
• Monitor and maintain customer satisfaction at a high level, focus on improving customer service techniques;
• Manage customer data, identifying and escalating priority issues;
• Besides providing customers with product and service information, resolving customers’ concerns and complaints.

Requirements:

• Previous experience as a Customer Support Representative in the Travel Industry will be an advantage;
• Experience in working with multiple GDS systems will be an advantage;
• Advanced English;
• Ability to collaborate cross-functionally;
• Great analytical thinking;
• Attentiveness;
• Solid work ethic.

Why should you apply?

• A competitive base salary complemented by unlimited bonuses;
• Guaranteed opportunities for professional development;
• A balanced work schedule with a 3-day shift rotation;
• Night and Day Shifts available;
• Trainings and career development opportunities;
• Modern and cozy office in the city Center.

Join us in our mission to redefine the flying experience. Apply today!