CEO/COO/General Delivery Manager

About us:
Index is a UK-based company with an operational office in Chisinau that helps leading companies like GoEuro, Vodafone, Venly, YC startups, and 100 more companies, scale their engineering team by finding outstanding talent.

At Index, we’re always looking for the next generation of innovative thinkers and achievers to drive our business forward. When you join Index, you join a diverse, global community where innovative ideas flourish. We are growing fast and have the vision of building the leading software development company in the world. If you are up for the challenge, we want you to join us!

If you're ready for this level of performance, you are most welcome to join our rocket ship. You would make an ideal candidate for our company if you are willing to commit to the following:

Above Average Principles:

• Integrity.
• Respect. Show empathy and respect to others and their feelings; Show others that you care.
• Extra-Mile. Excellence and work ethics. Ask the question: “What else can I do?”; Reject average, good to pass by.
• Move Quickly and Be Resourcefulness. Do more with less.
• Ongoing Learner. Ask the questions: “What coaching do you have for me?” and “What can I do better?“; What is the learning here?.
• Team Player. Talent wins games, but teamwork and intelligence win championships.
• Extra Smile. We look to the positive side in every situation. We love what we do every day. Ask the question: “What is good in this?”.

We are seeking an experienced General Manager with a strong background in leading software agencies or IT outsourcing companies. The ideal candidate will have past leadership experience and a proven track record in operational management as well as growing with acquisitions, integrating, and growing acquired businesses. This role is pivotal in transforming and innovating business models to leverage remote work platforms, with a focus on disrupting the traditional IT outsourcing market using remote software engineers.

Key responsibilities:

• Translate strategy into actionable steps for growth, implementing organization-wide goal setting, performance management, and annual operations planning
• Oversee company operations and employee productivity, building a highly inclusive culture that ensures team members can thrive and that organizational goals are met
• Focus on things like: Daily meetings, KPIs, measure, Actions, Agreements, Control, PowerBI data, Manage
• Efficiently integrate acquired companies into our existing business model, ensuring smooth transitions and maintaining cultural integrity. Strategically grow the acquired business from $10 million to $50 million, identifying new opportunities and optimizing current operations
• Revamp traditional business models to create a disruptive force in the IT outsourcing market, focusing on remote software engineering solutions
• Build, mentor, and lead teams to achieve exceptional performance and growth
• Conduct in-depth market research to understand trends and create effective strategies for market penetration and expansion
• Oversee financial aspects, including budgeting, forecasting, and financial planning to maximize profitability and efficiency
• Engage with stakeholders, including investors, board members, and key clients, to align business objectives and strategies
• Build and maintain trusting relationships with key customers, clients, partners, and stakeholders.

About you:

• Minimum of 10 years in senior management roles
• Working closer with the CEO in software agencies or IT outsourcing businesses is preferred.
• Bachelor’s degree in STEM or a related field; an MBA is preferred
• Strong leadership, strategic thinking, financial acumen, and an innovative mindset
• Excellent communication and interpersonal skills
• Extensive knowledge of the software and IT outsourcing industry, especially in remote work dynamics
• Demonstrated a history of growing businesses and leading successful integrations.

We offer:

• Be part of a great place to work. Index is known as an employer of choice, being A Great Place to Work UK. Certified for a great place to work for Women and Wellbeing
• We offer a Competitive salary and bonus structure, in addition, the GM will be part of the share-based compensation program at the company
• Possibility of working remotely
• We are flexible in considering various location arrangements, which will make sense given our current footprint. We do expect the successful candidate to be open to traveling.

Index helps leading companies scale their engineering team. Our mission is to empower every organization on the planet with outstanding talent.