TMC Level1 Operations Engineer
Orange Moldova

4 aprilie 2025

Chișinău, Buiucani
Orice experiență
Full-time
Superioare
În locația angajatorului

TMC Level1 Operations Engineer

Orange Moldovais part of Orange Group with a total customer base of 269 million customers on 5 continents. Our mission is to be always in touch to connect what’s essential in our clients life and to offer a unique experience to each client.

Orange Moldova is looking for a new colleague to fill in the position of TMC Level1 Operations Engineer, responsible Fix and Mobile Services.
 
what you will be doing:
  • responsible for customer satisfaction and respond to customer needs. The final solution should leave satisfied customer in order to continue to use Orange services.
  • responsible for identifying the cause of the problem and escalating it to other teams in different departments
  • immediate escalation of any major issues affecting the Orange customer experience.
  • ability to assess and priorities faults and respond or escalate accordingly
  • respect all internal work procedures.
  • receiving calls from the B2B technical side

what we are looking for:

  • university studies in Telecommunications / IT
  • fluent written and spoken knowledge of Romanian and Russian
  • knowledge of English at intermediate level
  • using PC at advanced user level: installing applications and OS, removing errors, etc.
  • basic knowledge in customer support and network monitoring
  • analytical and structured thinking
  • available for a flexible work schedule
  • teamwork skills
  • ability to keep calm in tense situations

what's in it for you:

We invite you to join Orange for a unique learning and working experience, with great potential for growth in an innovative environment.

We will be happy to welcome you into a young and dynamic team!

Orange Moldova
Str. Alba Iulia 75, Chişinău, Moldova

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