Customer Support and Ticketing Advisor

Who Are You:
We are seeking a proactive, detail-oriented Customer Support and Ticketing Advisor to join our team. As a key representative of LuxeSkies, you will assist clients with their travel needs, offering exceptional support and handling ticketing services. Your role will ensure customers experience smooth and enjoyable journeys from booking through to post-trip assistance.

Why Join LuxeSkies:

• People-Centered Culture: LuxeSkies fosters an environment of ownership, collaboration, and continuous growth.
• Guided by transparency and a passion for excellence, we encourage our team to innovate, take initiative, and deliver results that go above and beyond. We don’t just provide a service - we form trusted partnerships with both our clients and employees, committed to excellence in every journey.

Your Key Responsibilities:

• Provide high-quality customer support via chat, phone, and email, assisting clients with travel-related inquiries, including bookings, cancellations, and itinerary changes.
• Issue, reissue, and manage travel tickets for business and first-class customers, ensuring accuracy and adherence to airline policies and procedures.
• Work on complex, multi-leg bookings and ensure all details are confirmed and coordinated for seamless travel experiences.
• Identify and resolve customer issues related to bookings, ticketing, and travel arrangements, following incident management protocols for efficient problem resolution.
• Communicate effectively with airlines, GDS systems, and other travel partners to ensure smooth ticketing and resolve any technical or booking-related issues.
• Accurately update and maintain customer records and travel information in our systems.
• Identify opportunities to recommend additional services, such as upgrades, special packages, and lounge access, to enhance the client’s travel experience.

Requirements:

• Previous experience in customer support or ticketing, ideally within the travel industry.
• Proficiency in Global Distribution Systems (GDS) such as Sabre, Amadeus is essential.
• Advanced written and spoken English (B2-C1 level) for clear communication with international clients and partners.
• Strong problem-solving skills, with the ability to think on your feet and resolve client
• issues efficiently. Flexibility to adjust travel arrangements as needed.
• Comfortable working with CRM systems and multiple resources for managing bookings, customer inquiries, and data. Strong organizational skills to handle multitasking
• effectively.
• A genuine passion for delivering outstanding customer service, with an ability to build and maintain positive relationships with clients.
• A strong work ethic, reliability, and willingness to collaborate with cross-functional teams.
• Ability to work night shifts and adapt to varying time zones.