People-Centered Culture: LuxeSkies fosters an environment of ownership, collaboration, and continuous growth. Guided by transparency and a passion for excellence, we encourage our team to innovate, take initiative, and deliver results that go above and beyond. We don’t just provide a service - we form trusted partnerships with both our clients and employees, committed to excellence in every journey.

• Provide high-quality customer support via chat, phone, and email, assisting clients with travel-related inquiries, including bookings, cancellations, and itinerary changes.
• Issue, reissue, and manage travel tickets for business and first-class customers, ensuring accuracy and adherence to airline policies and procedures.
• Work on complex, multi-leg bookings and ensure all details are confirmed and coordinated for seamless travel experiences.
• Identify and resolve customer issues related to bookings, ticketing, and travel arrangements, following incident management protocols for efficient problem resolution.
• Communicate effectively with airlines, GDS systems, and other travel partners to ensure smooth ticketing and resolve any technical or booking-related issues.
• Accurately update and maintain customer records and travel information in our systems.
• Identify opportunities to recommend additional services, such as upgrades, special packages, and lounge access, to enhance the client’s travel experience.

• Previous experience in customer support or ticketing, ideally within the travel industry.
• Proficiency in Global Distribution Systems (GDS) such as Sabre, Amadeus is essential.
• Advanced written and spoken English (B2-C1 level) for clear communication with international clients and partners.
• Strong problem-solving skills, with the ability to think on your feet and resolve client issues efficiently.
• Flexibility to adjust travel arrangements as needed.
• Comfortable working with CRM systems and multiple resources for managing bookings, customer inquiries, and data. Strong organizational skills to handle multitasking effectively.
• A genuine passion for delivering outstanding customer service, with an ability to build and maintain positive relationships with clients.
• A strong work ethic, reliability, and willingness to collaborate with cross-functional teams.
• Ability to work night shifts and adapt to varying time zones.

• Competitive base salary + bonuses.
• Regular salary revisions.
• Long-term employment under IT Park regulations, with full social package coverage.
• Fully covered paid time off (PTO).
• Special gifts for life events (birthdays, marriage, childbirth, etc.).
• Training and career development opportunities.
• Supportive and positive company culture.
• Work alongside a team of experienced professionals.
• Vibrant workplace and exciting team-building events.