Customer support agent 1000$ +

We are looking for a dedicated Customer Support Agent to join our growing team. The ideal candidate will be responsible for managing post-sales activities, ticketing operations, customer service, and maximizing revenue opportunities through effective booking management.

This is a dynamic role requiring strong GDS experience (preferably Sabre), a solid understanding of fare rules, and the ability to navigate both customer service and operational tasks confidently.

Key Responsibilities:

Schedule Changes:

• Notify customers promptly regarding airline schedule changes.
• Monitor and manage schedule change queues in GDS and online booking systems.
• Process even-exchanges in GDS and communicate with airlines for reissuance, waivers, and policy accommodations.

Customer Service (CS):

• Review and interpret fare rules for refunds, changes, and cancellations.
• Process customer exchanges and refunds efficiently.
• Address and resolve customer concerns and escalations.
• Manage post-sales support cases, including baggage issues, medical emergencies, and irregular operations.

Revenue Ticketing:

• Coordinate with consolidators for efficient ticket issuance.
• Issue tickets via Sabre GDS and online booking platforms.
• Store and manage ticket reservations prior to final issuance.
• Claim commissions as per contract terms.
• Solid knowledge of airline products and fare constructions is mandatory.

Requirements:

• Minimum 1 year experience in travel operations, ticketing, or customer service roles.
• Strong working knowledge of Sabre GDS is preferred.
• Familiarity with both revenue and award ticketing procedures.
• Ability to multitask under pressure and manage a high volume of tasks independently.
• Excellent written and verbal communication skills.
• Strong attention to detail and problem-solving skills.

What We Offer:

• Competitive salary based on experience.
• Growth opportunities in a fast-paced, expanding company.
• Supportive and professional team environment.
• Flexible work arrangements where possible.