Customer service advisor with german language

Location: Poland, Bydgoszcz

Job Description

The person hired for the position will be responsible for:
• 1st line support and advisory of international customers
• The receipt of issues reported by users, concerning the operation or interpretation of one or more information systems
• The coordination of rapid and appropriate responses, including: channeling requests for help to appropriate functions for resolution, monitoring progress
• Keeping users appraised of progress
• The maintenance of an inventory of equipment supported by the Service Desk together with logs of user details, problems and resolutions, for administration and planning purposes.

We inform that work is in shifts.

Job Requirements
• Fluent English (min.B2), French/German - fluent (minimum B1)
• Basic knowledge of Windows, MS Office
• Interest in IT and willingness to learn
• Teamwork skills
• Responsibility
• Communicativeness
• The accuracy and commitment to work
• The ability to act swiftly and make decisions
• Good organization of work

Additional Information
We offer:
• Stability of employment and contract
• Possibility of training and professional development
• Work in dynamic international environment
• Daily contact with foreign language
• Attractive bonuses ( salary, awards, twice a year premium )
• Private healthcare
• Life insurance
• Benefits package
• Contact with the latest IT technologies
• Good atmosphere in a young and dynamic team
• Bonuses foe commuting to work
• Relocation package in the event of change of residence

If you are interested in this position please send your CV in English kateryna.bieliaieva@pl.experis.com
We kindly inform that we will contact only with selected candidates.