Загруженный файл CV

SUMMARY

Dynamic professional with experience at Royal Thames Yacht Club, excelling in customer support and schedule coordination. Proficient in Microsoft Office and digital tools, effectively managing inquiries while enhancing communication and problem-solving skills. Committed to delivering exceptional service in fast-paced environments, ensuring customer satisfaction and operational efficiency.

EXPERIENCE

• Digital Support Volunteer, Age UK, London, UK

  • Assisted elderly with devices and online navigation

• Receptionist (Part-Time), Royal Thames Yacht Club, London, UK

  • Managed inquiries, bookings, and schedules for members and guests
  • Used digital tools (Microsoft Office, booking systems) for efficient service
  • Provided high-quality customer support in a fast-paced environment

• Function Chef (Part-Time), Royal Thames Yacht Club, London, UK

  • Supported event-based kitchen operations, meeting customer needs
  • Enhanced communication and problem-solving skills under time constraints

• Chef de Partie, The Ivy Original, London, UK

  • Coordinated with staff to deliver consistent service to diners
  • Adapted to diverse customer requests efficiently

• Commis Chef / Demi Chef, Aubaine French Restaurant, London, UK

  • Supported team in fast-paced kitchen operations
  • Built teamwork and time-management skills

• Commis Chef, Sunshine Hotel, Rhodes, Greece

  • Assisted in delivering quality service to hotel guests

• Kitchen Trainee, La Familia Restaurant, Moscow, Russia

  • Developed foundational customer service and teamwork skills

EDUCATION AND TRAINING

• ITOL Accredited Certificate

  • Cerco, Crewe, UK
  • CompTIA A+ and Microsoft AZ-900

• London IT Training, London, E15, UK

• Diploma of Higher Education (DipHE)

  • The College of Transports, Chisinau, Moldova
  • NQF Level: 5

LANGUAGES

• Russian, Romanian, English, Italian

HONOURS AND AWARDS

• CompTIA A+, CompTIA, 05/09/23
• AZ-900, Azure Fundamentals, Microsoft, 06/05/23
• Cerco Fast Track Certificate, ITOL

DIGITAL SKILLS

• Microsoft Office (Word, Excel, Outlook), Booking/Ticketing Systems, Email Management, Windows 7/8/10/11, Basic Troubleshooting, VPN Usage, Online Search Optimization, Microsoft Teams, Zoom, Remote Desktop Tools, CRM Software (basic), Schedule Coordination, Digital Record-Keeping, Quick Typing (60+ WPM), Multi-Tasking with Digital Interfaces, Online Payment Systems (basic).