Telecommunications Dispatcher

US Software Solutions is a software development company focused on providing digital technologies to the Utilities, Telecommunications, Energy Efficiency, Renewable Energy, and Gas/Electricity sectors. Thanks to a team consisting exclusively of experts in their field, we are ready to supervise any project, regardless of its complexity and scale. Our International Team consists of over 160 professionals delivering best quality solutions for our customers.

We are looking for a dynamic, proactive and a highly organized and efficient Telecommunications Dispatcher to join our team. The primary responsibility of this role is to ensure the timely and accurate dispatching of telecommunications services, assisting in emergency situations, troubleshooting issues, and providing effective communication between customers and technicians.

The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a good understanding of telecommunications operations.

Responsibilities:

• Efficiently manage and coordinate the dispatching of telecommunications technicians to service requests, including troubleshooting, installations, and maintenance tasks;
• Efficiently manage the routes, routing technicians, make sure the technicians use right routed status;
• Answer emails or text messages from customers and clients about technicians’ status and routes;
• Reschedule jobs and contact customers to set up or reschedule a new appointment;
• Communicate with Supervisor to move or relocate the jobs.

Qualifications:

• Previous experience in dispatching, customer service, or related field is preferred;
• Proficient verbal and written English skills;
• Excellent time management skills with a proven ability to meet deadlines;
• Proactive and independent with the ability to take initiative and work without supervision.

Benefits:

• Competitive salary package;
• Being part of a international, dynamic work environment;
• Professional development (seminars, courses);
• Paid time off (PTO) such as sick days and vacation days.

Work schedule:

• Monday through Saturday 16:00 – 01:00