Receptionist(a)

Main responsibilities:

• Receives calls and make reservations;
• Records reservation information accurately;
• Files all reservations in a systematic order for easy referral;
• Records requests for special accommodations and suites;
• Handles all guest service issues in an immediate and professional manner;
• Assists in performing the duties of a Receptionist, when needed.
• Performs all check in and check out procedures;
• Informs the guests about payment methods and processing accurately the payments;
• Fulfills the arrival-departure procedures of guests and assists them from arrival to departure;
• Reviews all guest reservations and plans their accommodation accordingly;
• Provides information about our hotel, available rooms, rates and amenities;
• Upsells additional facilities and services, when appropriate;
• Ensures that each guest is welcomed and served in a timely manner according to the standards;
• Maintains updated records of bookings and payments.

Personal requirements:

• Fluent in English, Romanian and Russian knowledge, other language is an advantage;
• Strong interpersonal skills;
• Customer service attitude;
• Computer knowledge is a must;
• Excellent time management, organizational and communication skills, experience in hospitality area will be an advantage;
• Ability to work on your own and as part of a team.

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Cerințe:

• Persoana serioasa si responsabila
• Abilitati de comunicare 
• Rezistenta la situatii de stres
• Adaptabilitate
• Cunoasterea la nivel de comunicare si scriere a limbii romane,rusa,engleza
• Disponibilitatea de a lucra in program de 24 de ore
• Amabilitate,abilitatea de a gasi iesire din situatie cu calm si zambet

Condiții de muncă:

• Program in ture de 24 de ore 
• de la 09:00-09:00 ziua urmatoare peste 48 de ore
• 10/11 zile pe luna
• 1 masa asigurata pe zi
• Salariul platit la timp
• Colegi prietenosi si mereu ofera sprijin in orice situatii
• Salariul este de la 11.000-12.000 lei,in dependenta de ture si luna

Responsabilități:

• Cazarea si decazarea oaspetilor hotelului
• Incasarea banilor si facturarea corecta
• Indeplinirea corecta si la timp a task-urilor ce tin de pozitia de receptionist
• Rezolvarea si aplanarea corecta a tuturor nemultumirilor sau greseli aparute in timpul programului
• Transmiterea informatiei colegului de schimb
• Respectarea programului de lucru fara abateri 

Note:

Turele sunt in 24 de ore peste 48 de ore libere 1/2,angajare imediata!

If you are interested in and meet the requirements listed above, please send your CV in English to the email address: manager@hotelprezident.md or call the phone number 068757777 / 060525000.