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Data Processing Operator
Efficient Data Processing, as part of EBTS, is oriented in communication and breakdown service for commercial vehicles in case of an unexpected standstill, caused by tyre problems or technical malfunctions. We are looking for:
Data Processing Operator
JOB PURPOSE / MAIN OBJECTIVES
Frequent direct telephone contact to resolve the incoming breakdowns quickly and efficiently through telephone support. Monday-Friday
MAIN TASKS AND RESPONSIBILITIES
Incoming phone calls, e-mails and faxes treating and dispatching:
- Accepting phone calls and responding to the customer’s inquiries and internal and external intervening parties in accordance with predetermined procedures.
- Collecting additional information.
- Check the data for accuracy and completeness.
- Reception & Services; provide technical support; search workshop.
- Keep the customer and all involves updated.
- Complaint handling
Ensures the monitoring and control of the agreements with the parties involved:
- Regarding the service
- Regarding complaint handling, etc.
- Regarding the service conditions and agreements
Responsible for the complete treatment and follow-up of all contract-related issues within the established deadlines:
- Administrative processing of all relevant information (Creating, tracking and closing all breakdown assistance files)
- Enter required information into the system.
- Register performed operations.
- Responsible for the internal and external monitoring of client files.
YOUR PROFILE/ KNOWLEDGE AND EXPERIENCE:
- Communicate fluently in languages: Romanian (well) – Russian (well) – English (well)
- PC skills: office applications, outlook
- Company-specific IT / telephony system
- Technical knowledge (automotive, tires, …) is an asset
- No specific knowledge and experience required
SKILLS:
- Communicate effectively by phone
- Problem analysis and problem solving
- Customer- and results-oriented
- Accurate and high work standard
- Multitasking & stress resistant
- Teamplayer
Please submit your CV in English in strict confidentiality by email to: diana.vasiliev@ebts.eu, ana.buga@ebts.eu, vasilievdiana991@yahoo.com.
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