Receptionist

Park Plaza Hotel is looking for a talented and passionate Receptionist. A Receptionist with Park Plaza Hotels provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Achieve positive outcomes from Guest queries in a timely and efficient manner.
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments.
Demonstrate a high level of customer service at all times.
Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts.
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
Comply with hotel security, fire regulations and all heath and safety legislation.
Act in accordance with policies and procedures when working with front of house equipment and property management systems.
Follow company brand standards.
Assist other departments, as necessary.

Receptionists serving Park Plaza hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Previous experience in a customer-focused industry
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own and as part of a team
Competent level of IT proficiency
Previous experience in cash handling

Benefits

Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Park Plaza Hotel. After 90 days you may enroll in Park Plaza Hotel Health & Welfare benefit plans, depending on eligibility. Park Plaza Hotel also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs.

Interested person should forward their CV/RESUME via email to Andrew Gifford for fast processing of application.
EMAIL: cv@parkplazacareers.co.uk