Front office agent

Main responsibilities:

Performs Check in and Check out procedures
Fulfills the arrival-departure procedures of guests and takes care of any type of problems of guests during their stay
Ensures that each guest is welcomed and served in a timely manner according to the standards
Handles all guest service issues in an immediate, gracious and professional manner
Assists guests from arrival to departure

Personal requirements:

Fluent in English, Romanian and Russian knowledge, other language is an advantage
Hospitality experience is preferred
Strong interpersonal skills
Computer knowledge is a must, experience with Opera is an advantage
Excellent time management and organizational skills
Results focused
Ability to work on your own and as part of a team