Customer experience associate (bilingual russian/english) — remote, evening/night time

Make a Difference with Every Interaction
At BetterWay Tutors, we're more than just an online tutoring company—we’re a community that feels like family. We provide high-quality math and English lessons to students across the U.S., with a special focus on supporting families from ex-

Soviet Union countries. We believe in building meaningful connections, not just answering questions. If you're looking for a role where you can truly help people and be part of a warm, supportive team, this is the opportunity for you.

Why BetterWay Tutors?
Our approach is personal and relationship-driven. Our customers aren’t just numbers—they’re families we get to know and support on their educational journey. We prioritize positive interactions, ensuring every conversation is warm, helpful, and supportive. If you’re bilingual in Russian and English and want a role where you can genuinely make a difference, you’ll find a home with us.

What You’ll Do
- As a Bilingual Customer Experience Associate, you’ll be at the heart of our customer journey, helping parents with inquiries, scheduling, and ongoing support.
- You’ll also play a crucial role as the coordinator between parents and tutors, ensuring top-level service quality.
- This is not a call-center-style job—it’s about building real relationships.

You’ll be:
- Connecting with Parents: Responding to inquiries via chat, phone, and email in both Russian and English, always maintaining a warm, supportive tone.
- Scheduling and Support: Assisting parents with booking lessons,
rescheduling, and finding the best scheduling solutions for exams.
- Coordinating with Tutors: Ensuring smooth communication between parents and tutors, managing schedules, and maintaining high service standards.
- Building Relationships: Getting to know our families, understanding their needs, and ensuring they feel supported throughout their educational journey.
- Driving Improvement: Collecting and analyzing customer feedback to help us continually enhance our service.

What We’re Looking For
- Fluent in Russian and English: Strong written and verbal communication skills in both languages.
- Customer Experience Focus: Prior experience in customer service or customer experience is preferred. Experience in the education industry is a plus.
- Relationship Builder: You genuinely enjoy helping others and can build friendly, professional relationships with parents and tutors.
- Organized and Proactive: Strong organizational skills and the ability to solve problems proactively.
- Good Under Pressure: Ability to handle multiple inquiries simultaneously while maintaining a calm, patient, and effective approach.
- Nighttime Availability: Working hours are 8:00 PM - 3:00 AM Eastern European Time.
- Reliable Setup: A stable internet connection and a quiet workspace.

What’s in It for You?
- Competitive Pay: 600-800$
- Performance Bonuses: Monthly bonuses based on customer feedback and satisfaction.
- Bimonthly Payments: Payments are made twice a month for your
convenience.
- Opportunities for Growth: Potential for increased responsibilities and pay raises over time.

Ready to Join Our Family?
If you’re fluent in Russian and English, love meaningful interactions, and want to be part of a team that genuinely cares, we’d love to hear from you.
Apply today and start making a difference with every interaction!