Troubleshoot, identify, and resolve problems with electronic equipment, software, working methods, etc. which can be a potential root cause of the issue. (handling customer complaints)
- Analyze non-conforming products. Recommend technical and product solutions to customers and internal teams.
- Work directly with customers to answer technical and product questions, including during sales meetings.
- Analyze trends in issues and products while tracking resolutions, product failures, and need for customer support.
- Transform customer issues into improvements for products and information for customers.
- Lead cross-functional teams through the 8D process to identify the root cause of failures.
- Creating 8D reports: solving problems from the process and eliminating them in the future.
- Create action plans according to customer claims.
- Creating KPI reports according to customer complaints.
- Communication with foreign managers and clients (VW, Audi, Skoda etc.)

- Controlling performance of all assembly teams.
- Preparing reports, collecting, analyzing, and summarizing data.
- Checking daily KPIs and communication with assembly line personnel.
- Coaching and managing QA/QC auditors and production line personnel in production practices and quality evaluation.
- Use the “Lesson Learn” methodology for improving quality of product.
- Knowledge of interpreting engineering drawing, reading 3D models of wires harnesses, and creating inspection methods according to customer technical specifications.
- Implementing methods to inspect, test, and evaluate products and production equipment.
- Generate a specific plan for improving the business with external suppliers and customers.
- Ensuring that products adhere to quality standards.
- Tracking products through the manufacturing process to guarantee that each part of the process is correct.
- Performing detailed and recorded inspections of final products, so the products are up to industry and company standards.
- Eliminating products that are not up to standards and finding the reasons for product problems. Analyze non-conforming products.
- Working according to deadlines, in order to deliver products just in time.

- Focusing on the maintenance of the Quality Management System (QMS) to ensure compliance with regulatory, quality, company policies, and manufacturing requirements.
- Create action plans according to the weak points of the company.
- Familiar with ISO Quality Standards (ISO 9001 and IATF16949).
- Participated in 4 IATF certifications.