Relationship Manager

Dyninno is a group of companies providing products and services in the travel, finance, entertainment, and technology sectors in 50+ countries. The company develops and implements innovations and technology in its products. Thanks to that, casting professionals quickly find true talent, travelers get the best ticket prices for flights from over 70+ airlines in a fraction of a second, and clients have access to loan products and financial instruments in just one click from anywhere in the world.

We are looking for a Relationship Manager for one of the Fintech business divisions of the Dyninno Group, specializing in UK Financial Services within the Payments sector. The Relationship Manager role focuses on providing exceptional support and advisory services to clients and business partners globally, ensuring seamless onboarding, effective account management, and strong customer relationships through diligent communication and problem-solving.

Responsibilities:

• Provide support and advisory to clients and business partners across the world;
• Assist customers during the on-boarding process and due diligence process;
• Ensure smooth customer relationships with existing customers;
• Respond to customer enquiries and resolve problems by email and telephone;
• Support and manage existing customer accounts;
• Collect information about the customers and fill in necessary databases;
• Preparing documentation, reports, assisting a manager with other tasks related to customer support and onboarding.

Requirements:

• At least 1 year experience in financial services;
• Higher education preferably in Finance or Business Administration;
• Knowledge in finance/banking area and related products;
• Great problem solving, analytical and organizational skills;
• Excellent written and verbal communication skills in English and Russian;
• Knowledge about common bank products, services and transactions;
• Readiness to work in a multi-tasking mode;
• Detail-oriented personality with excellent customer service skills.

There is no one-size-fits-all here, we are quite flexible and use an individual approach with every Candidate we meet. While getting familiar during our interview, we try to understand where your working experience, professional skills and future contribution to the company can be applied within our multiple business projects.

We don’t want to set any limits, but if we are naming the numbers, then the starting point for this position is not less than 600 – 700 USD NET and additional monthly bonuses based on KPI results.

With us you will:

• Be a part of a top tier management team, work on projects that reach millions worldwide, create complex in-house products and solutions;
• Get access to continuous learning and professional development programs, including leadership training, networking opportunities, and the chance to shape the strategic direction of a rapidly evolving industry;
• Receive medical insurance after end of trial period;
• Get official employment and social benefits (IT park company);
• Get international and multicultural experience;
• Work in a modern office in Chisiniau with all facilities and relaxation areas.

Please note that the processing of your personal data takes place in accordance with the privacy notice, which could be found here - https://dyninno.com/en/privacy-notice-moldova/.