Customer Support Operator

About Us:
Route One Group represents a conglomerate of companies dedicated to revolutionizing the trucking industry. With over 8 years of experience in the American market and a strong presence in Chisinau, we provide a comprehensive range of services, including IT solutions, mobile applications, cutting-edge navigation systems, dispatching, logistics, freight, and vehicle transportation. Our commitment to innovation and adaptability positions us as a leader in connecting every aspect of the trucking industry.

We're looking for the Customer Support Operator to join our team in Chisinau.
 
Objective: To ensure customer satisfaction by providing prompt and efficient support, managing customer inquiries, and facilitating smooth interactions between departments.

We offer:

• Personal growth within a winning team
• Friendly and supporting environment
• Progressive leadership
• Comfortable and fully equipped office
• Great working conditions
• Official employment and full social package according to Moldova legislation
• Motivating salary in line with your experience and qualifications
• Working hours 16:00 till 01:00 (Moldova Time Zone)

Responsibilities:

•  Follow up on missed calls, voicemails, unread emails/messages, and new tickets.
• Assist in account creation, configuration of drivers, vehicles, and devices.
•  Provide support for report generation, profile editing, password recovery, and account management.
• Handle subscription changes and assist in ELD device installation and setup.
• Keep clients informed about updates and enhancements.
• Provide detailed explanations and guidance on device usage.
• Address logbook inquiries and collect client feedback.
• Verify resolution of technical issues and address order delivery delays.
• Collaborate with Technical Support for malfunction letters and device exchanges.
• Monitor and manage malfunctioning devices and customer charges.

Required competencies:

• Experience in customer support position in trucking industry will be a strong advantage
• Languages: English, Russian, Romanian (Spanish is a plus)
• Prompt and accurate responses to customer inquiries
• Clear and detailed explanations provided to customers
• Effective collaboration with other departments to resolve issues

To learn more about us, please follow https://routeonegroup.com/

To join our team, e-mail your CV to careers@routeonegroup.com.

Only selected candidates will be contacted for the interview.