E-commerce/office administrator

Full job description
DAHE Globe Holding LTD is a fast paced independent, growing company, which operates within the wholesale/retail e-commerce sector. At DAHE Globe Holding LTD we pride ourselves in being able to meet all of our customer’s needs - we provide quality products, from famous brands, at competitive prices.

E-Commerce/Office Administrator Responsibilities & Requirements:

Purchase department administration, dealing with supplier credit requests, chasing deliveries etc.
The handling & resolution of incoming customer orders & queries by email & telephone.
Issuing customer refunds dealing with order cancellations.
The prioritisation of eCommerce orders by analysing our systems to ensure they are processed to meet set deadlines.
Efficient processing of our Ecommerce orders using our internal computer system.
Identifying the correct shipping agent for orders, identifying order weights and accurate delivery label creation of customer orders.
Various administration duties to ensure customer service and system / stock management in maintained.
It will also be important to report any identified issues to the management team for investigation.
The successful candidate should also take pride in the working environment and ensure that standards of safety and housekeeping are always maintained.

We are looking for someone with the following experience/qualifications:

Good computer literacy with a good understanding of Microsoft Office Apps & Windows
Good Written an Verbal English any other languages will be a plus
The ability to prioritise and process work under own initiative
Capable of working to tight deadlines in a fast-paced environment
The ability & desire to adopt our administration systems and maintain them to a high standard
The appetite to learn new eCommerce systems and maintain them effectively
An excellent customer service ethic & approach.

Salary is Based on experience .

Remote Working