Airline Customer Support Representive (with French)

Super opportunity to work for a european company remotely in Moldova!

Simply Contact is a dynamic leader in the customer support and customer service industry, providing services to customers around the world.

International experience and recognition: we are proud of our achievements, such as winning gold in the ‘Best Crisis Management Approach’ category at the European Contact Centre & Customer Service Awards (ECCCSAs) - 2022 and a silver Stevie Award in the ‘Contact Centre of the Year’ category - 2023.

Strong team: more than 550 talented professionals in 5 offices in Ukraine, Poland and Romania, united by common values and commitment to excellence.

Global clients: our client list includes global multinational companies in airline, delivery, fintech, transport, etc.

Our ideal candidate:

At least 1 year of experience in a customer support team;
French and English language proficiency at B2 level or above;
High self-organisation, discipline, punctuality and responsibility for the team;
Team result orientation, ability to find and solve problems.

Job Description:

Helping passengers book airline tickets (changes in reservations, cancellations). Incoming call line and chats;
Advising clients on airline services;
Regulation of issues related to flight cancellations and delays.

We offer:

attractive salary;
professional training;
remote work;
opportunities for development: professional growth in an international dynamic company with career prospects.

E-mail: recruiting@simplycontact.com.ua
Электронная почта: recruiting@simplycontact.com.ua